Client Management Dilemma

I was speaking to one of my clients today and she was a prodigy.

With so much experience for almost 20 years, she had a dense network & was highly effective in client management.

Clients came to her business just because “she” was handling it.

Such was the trust she has maneuvered within her customers.

During the course of the conversation, I asked her “So if I were to ask you ‘One Rule of Client Management’ what would it be?”

She said, “Confuse or Convince — at the end of the day Client should be Happy & leave with a smile”

I quite got it. But did not process it at that point.

Later on, while I was pondering over this thought, connecting it with my experience — I started analyzing how my client experience was till now.

Upon pondering over this for roughly 20mins, I could conclude that she was on the point by some perspective, which did not really work for me

Whenever clients come in with questions — we clear it for them. Sometimes they turn to become clients, sometimes they stay prospects.

But what happens is — there’s a rapport created.

Most of the time, I neither Confuse nor convince them. I usually present them the tough facts which sometimes convert, but other times don’t make a good fit.

And I feel this way of qualifying leads has helped me better.

Of course, everybody does client management in a different way. But yeahhhhhhhhhhh!

What are your thoughts?